Refund & Cancellation Policy

What you are buying

OphthaPrep sells time-limited access (1, 3 or 6 months) to digital content: our case bank and AI case generator. Access begins immediately on payment. There is no subscription and nothing auto-renews — access simply ends when your period expires.

Your right to cancel (14-day cooling-off)

Under the UK Consumer Contracts Regulations 2013 you normally have 14 days to cancel a purchase of digital content for a refund. However, because access is granted immediately, by completing your purchase you request immediate access and acknowledge that you lose the 14-day right to cancel once you have started using the content. If you have not accessed any paid content, you may request a full refund within 14 days.

Refunds at our discretion

We want you to be happy with OphthaPrep. If something has gone wrong — for example you were charged in error, charged twice, or the service was unavailable for a sustained period — email us and we will put it right, including a full or partial refund where appropriate.

When refunds are not available

• Where you have substantially used the content during your access period.
• Change of mind after accessing the material (subject to the cooling-off note above).
• Where access was lost due to breach of our Terms (for example account sharing).

How to request a refund

Email support@ophthaprep.co.uk with the email address on your account and the date of purchase. We aim to respond within one working day. Approved refunds are returned to your original payment method via Stripe and may take a few business days to appear.